This Damaged Goods Complaint Letter is for use by a consumer when informing a company that ordered goods arrived in a damaged state. This letter sets out the specifics regarding the order and requests a refund or an exchange. It is imperative that this type of letter be clearly set out in writing. A written Damaged Goods Complaint Letter will serve as a record of the correspondence between the parties regarding the shipment. This Damaged Goods Complaint Letter contains the following: Parties: Sets forth the names of the consumer and the company who shipped the goods; Shipment Information: Spells out the goods which were damaged; Refund/Exchange: Requests that refund or exchange arrangements be made. Protect yourself and your rights by using our attorney-prepared up-to-date forms. This attorney-prepared packet contains: General Instructions Damaged Goods Complaint Letter State Law Compliance: This form complies with the laws of all states