This Apology for Delay of Refund is to a customer who is unhappy that it has taken a company a long period of time to credit or issue a refund. This letter thanks the customer for their complaint and lets them know that a refund was mailed or credited to their account. It also informs the individual that their customer feedback is integral to the success of the company's business. This Apology for Delay of Refund letter will ensure the future goodwill between your company and its valued customers. This Apology for Delay of Refund contains: Parties: Names of the company and the customer who is expecting a refund; Apology: Sets forth a sincere apology that the refund was not issued to the customer's satisfaction; Resolution: Lets the customer know that the refund has been issued and thanks him or her for the feedback regarding the company's refund process. Protect your rights by using our attorney-prepared forms. This attorney-prepared packet contains: General Instructions Apology for Delay of Refund State Law Compliance: This form complies with the laws of all states