This Product Change Acknowledgment letter acknowledges a customer's request that a returned item be exchanged for another. This letter contains two scenarios from which the writer may choose, including one for an even exchange or one in which the item now costs less and the customer is owed money. A well-written Product Change Acknowledgment Letter will ensure that the goodwill between you and your customers continues. This letter can easily be modified and adapted to fit your unique needs and can be sent via regular or email. This Product Change Acknowledgment letter includes: Product Information: Sets out the exact product which was returned; Even Exchange: Sets forth that the product is still the same price and customer will be billed for exchange shipping costs; Lower Price Exchange: Sets out that the exchanged product is now lower in cost and that the difference will be sent to the customer after shipping charges are deducted. Protect yourself and your rights by using our attorney-prepared forms. This attorney-prepared packet contains: Information Step-by-Step Instructions Product Change Acknowledgment State Law Compliance: This form complies with the laws of all states