This Computer System Maintenance Agreement is between a customer and a contractor who will perform maintenance services on customer's computer systems. This agreement includes all relevant provisions including the exact computers and other equipment to be maintained, authority of the customer to engage contractor and term of the maintenance agreement.

This agreement also sets forth the dates and times for scheduled computer maintenance, charges for regular and on-call services and when maintenance charges will be paid. It also specifies who will furnish all necessary parts for repair and any warranties offered by maintenance contractor.

This Computer System Maintenance Agreement contains the following provisions:

• Parties: Sets out the full name and address of the customer and the contractor who will provide maintenance services;
• Maintenance Services: Details the exact services the contractor will provide including any "on call" services;
• Term: Effective and expiration dates of the agreement;
• Charges/Payment: Specifies the exact charges for maintenance performed during regular business hours and detailed description of on-call charges and services for which on-call services cannot be charged for. Payments shall be made after receipt of contractor's invoice;
• Parts: Contractor shall furnish all parts as necessary and shall be either new or equivalent to new in their performance;
• Warranty: Spells out in detail any and all contractor warranties;
• Signatures: This agreement must be signed by both customer and contractor.

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This attorney-prepared packet contains:

1. General Information
2. Instructions and Checklist
3. Computer System Maintenance Agreement

State Law Compliance: This form complies with the laws of all states